SAP MaxDB Forum on SDN

https://www.sdn.sap.com/irj/sdn/forum?forumID=90&start=0

The forum is based on mutual support between SAP MaxDB users and is free of charge. Both the database development team and members of the forum can reply to you.

Support contract with SAP

If you use SAP MaxDB in an SAP solution, your SAP support contract gives you access to the SAP support infrastructure.

More information: SAP Note 826037